This weekend has been marred by an ongoing outage at major cloud provider Rackspace that is impacting their entire Hosted Exchange offering. After a full day of being down with lackluster (to say the least) communications, Rackspace came out and admitted that they've...
Man, I hate printers. But nonetheless, we've got to deal with them. With Basic Authentication finally going away (I hope), you may be running into problems with that famous scan to email functionality. For a lot of multi-function devices out there, we're lucky if we...
It's Cybersecurity Awareness Month, the on month a year where people other than us are paying attention to the details in cybersecurity. Joking aside, public and executive awareness isn't where it should be, but I like to believe it's getting better. In this post, I'm...
It's not us, it's you. We need to talk about marketing and how we should be presenting our products and services to newer practitioners in our space. For too long now, there's been this marketing trend of "100% protection." It's got to stop. The Truth About...
Back in January, I shared some ideas around how I'd personally approach NCE. To this day, it's one of my most popular posts. To that end, I thought I should elaborate on some of the contract ideas I'd shared previously. Before we get Started Keep in mind that my model...
As a trusted technology provider and business advisor, your MSP has some serious horsepower. It's why Matt and I are constantly talking about the importance of locking down your own house. You, the IT provider, could wreck livelihoods if something went drastically...
Content, and marketing in the MSP space in general, is totally broken. But you can fix it in your own practice!
Technology serves business, not the other way around. Technology and the services around it aren't (or shouldn't be) commodities. For too long, we've been commoditizing our capabilities and selling widgets. Help desk service, servers, this and that as a service, what...