Category: MSP

Communicating Outages Out of Band

Communicating Outages Out of Band

Over the weekend (on 3/1 to be exact), there was a significant outage at Microsoft impacting primarily Exchange Online but also some other services. Even though this outage was relatively short, many MSPs reported receiving lots of emergency calls, texts, tickets,...

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Is it Time to Let Go of Your RMM?

Is it Time to Let Go of Your RMM?

This question is quickly becoming the hottest question in the channel, especially after the Kaseya incident. In this article, I’ll illustrate a kill chain with an RMM-based attack, some thoughts on attack surface reduction, and some thoughts on ditching the RMM altogether.

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